Medical Information Services
Building trust through expert-driven insight
Accurate, timely medical information is more than a regulatory requirement — it is a core pillar of patient safety and product trust. QbD Group combines expert-driven insight with scalable, technology-enabled delivery to ensure your stakeholders always get a clear, compliant answer.
What is Medical Information?
Medical Information is a core pillar of patient safety and product trust. As inquiry volumes grow and new therapy types add complexity, having a reliable Medical Information function has never mattered more. Every inquiry is triaged, documented, and routed to the right level of expertise — ensuring consistent, compliant answers regardless of who is asking or how complex the question is.
Our end-to-end Medical Information offering combines expert-driven insight with scalable, technology-enabled delivery — so your stakeholders always get a clear, compliant answer.
Why does Medical Information matter?
Medical Information plays a critical role in ensuring patient safety, maintaining regulatory compliance, and building trust with healthcare professionals and the public.
Supports safe product use
Clear, scientifically accurate information helps healthcare providers and patients use medications correctly, minimizing the risk of misuse or adverse reactions.
Ensures regulatory compliance
Robust medical information systems help meet local and international requirements, protecting your organization from compliance risks.
Builds trust and credibility
Timely, transparent responses to medical inquiries foster confidence among healthcare professionals, patients, and stakeholders.
Enhances pharmacovigilance
Effective medical information teams contribute to early detection of safety signals and facilitate proper adverse event reporting.
Improves patient experience
Clear, compassionate, and personalized support empowers patients throughout their treatment journey — building trust, improving adherence, and ensuring they feel supported every step of the way.
Promotes informed treatment decisions
Provides evidence-based, balanced, and non-promotional data on drug efficacy, dosing, and mechanisms of action.
What we offer
A complete Medical Information service — every inquiry captured, scientifically verified, and answered with approved content:
Inquiry Handling
Centralized handling of medical inquiries from HCPs, patients, and partners via phone, email, and web. Every inquiry is documented, scientifically verified, and answered with approved content — ensuring compliant AE/complaint triage and audit-ready records.
Scientific Literature Review
Comprehensive monitoring of 600+ global and local medical journals to identify safety data, clinical findings, and product updates. Structured searches with validated terms and validated summaries supporting PV, medical information, and regulatory reporting.
Product Support Programs
Specialized, tailored programs for complex therapies — guiding patients through correct product use with structured education, guided instructions, and consistent messaging, while capturing safety data and coordinating with PV/QA to enhance adherence, safety, and compliance.
Multilingual Contact Center
Dedicated phone, email, and digital support channels staffed by trained professionals, providing consistent, compliant medical information across markets with full European coverage.
AE & Product Complaint Triage
Adverse events and product complaints are identified, documented, and escalated to the appropriate pharmacovigilance or quality teams — with direct handover ensuring nothing falls through the cracks.
Medical Writing & Knowledge Management
Maintenance of the approved response library, FAQs, and product-specific documentation, with change-controlled updates to keep every answer accurate and current.
How we manage the medical information request
Level 1: Direct Answers
For patients, consumers and HCPs
- Scientific response creation using SmPCs, PILs, Standard Response Documents and approved literature
- Query management of the Medical Information inbox, triaging non-Medical Information requests and responding to medical enquiries
- Management of literature requests for publications and scientific documentation (slide decks, guidelines, congress documents)
- Adverse Event and Product Quality Complaint intake
- Implementation, optimisation and management of leading Medical Information and CRM platforms, such as IRMS, Veeva and Salesforce
Level 2: Advanced and Complex Responses
For HCPs
- Content management: preparation and maintenance of Standard Response Letters and FAQs within agreed timelines, in compliance with regulations
- Medical writing: ad hoc, one-off and recurring literature searches for products and/or pathologies, with custom responses. Expertise in major databases including PubMed, Embase and Ovid
- Translation of correspondence and documents for your local market
- Adverse Event and Product Quality Complaint follow-up
- Product retrieval
Integrated by Design
Medical Information + Pharmacovigilance
One Integrated Conversation
Medical Information doesn't operate in isolation — and neither should your provider. By combining Regulatory Affairs, Pharmacovigilance, QA, and Clinical expertise under one roof, QbD Group ensures unified communication, consistent content, and compliant responses across every function. Every adverse event or product complaint identified through an inquiry is seamlessly handed over to our Pharmacovigilance team — closing the loop between medical information and patient safety.
Explore our Pharmacovigilance services
Technology with Expert Oversight
We use advanced technology, including AI-supported tools, to streamline inquiry management and accelerate response times — always with our medical experts reviewing and validating the outcome before it reaches a patient or healthcare professional. Technology helps us work faster; our people ensure it's always right.
Get in touchSpecialized Support Across All Products and Markets
Pharma & Biotech
Chemical (small molecules), Biologicals (large molecules — vaccines, monoclonal antibodies, protein-based therapy), Advanced Therapies (cell therapy, gene therapy, tissue-engineered therapy)
MedTech
Medical Devices (implantables, digital health, and all other devices), In Vitro Diagnostics (all IVD classes, companion diagnostics)
Why QbD Group
Your trusted partner
By combining Regulatory Affairs, Pharmacovigilance, QA, and Clinical expertise under one roof, we deliver unified communication and compliant responses across every function:
Strong governance & continuous oversight
end-to-end management with clear governance, performance monitoring, and QA review guaranteeing stability, traceability, and inspection readiness.
Scalability experts
flexible, multilingual teams and scalable delivery models that grow with your portfolio, manage seasonal peaks, and ensure continuous service availability.
International reach & multilingual delivery
full European coverage with teams aligned to local regulations and cultural expectations.
Integrated pharma capabilities
Regulatory Affairs, PV, QA, and Clinical expertise under one roof for unified communication across functions.
Broad therapeutic coverage
support across Pharma & Biotech (small molecules, biologicals, advanced therapies) and MedTech (medical devices and IVDs).
By the numbers
20,000+ inquiries handled yearly, 600+ medical journals monitored, 20+ qualified Medical Information professionals (physicians, pharmacists, life sciences graduates).
Let's talk Pharmacovigilance
From QPPV services to signal management, our safety experts are ready to support your pharmacovigilance needs.