Comprehensive Medical Information Services

Medical information plays a critical role in ensuring patient safety, maintaining regulatory compliance, and building trust with healthcare professionals and the public. Our key services include:

• Inquiry Handling Responding to medical questions from healthcare professionals, patients, or the public with accurate, compliant, and scientifically sound information.
• Adverse Event and Product Complaint Triage identifying, documenting, and escalating potential safety issues or product complaints to the appropriate pharmacovigilance or quality teams.
• Multilingual Medical Information Contact Center: dedicated phone, email, and digital support channels staffed by trained professionals to manage inbound inquiries.
• Product Support Programs: specifically designed for complex therapies, these programs aim to bridge the gap between prescription and proper usage by providing patients with personalized, ongoing education and support strengthening brand trust and improving long-term therapy success.
• Literature Monitoring: systematic review of peer-reviewed journals, clinical publications, and scientific databases to identify relevant updates on a product’s efficacy, safety profile, off-label use, and emerging research maintaining up-to-date response documents and regulatory submissions.