--- title: "Medical Information Services — Pharmacovigilance | QbD Group" description: "Accurate, timely medical information is more than a regulatory requirement — it is a core pillar of patient safety and product trust. QbD Group combines ex" url: https://qbdgroup.com/en/services/pharmacovigilance/comprehensive-medical-information-services type: "Page" language: en publisher: "QbD Group" citation: "QbD Group, \"Medical Information Services — Pharmacovigilance | QbD Group\", https://qbdgroup.com/en/services/pharmacovigilance/comprehensive-medical-information-services" --- # Medical Information Services Building trust through expert-driven insight Accurate, timely medical information is more than a regulatory requirement — it is a core pillar of patient safety and product trust. QbD Group combines expert-driven insight with scalable, technology-enabled delivery to ensure your stakeholders always get a clear, compliant answer. ## What is Medical Information? Medical Information is a **core pillar of patient safety and product trust**. As inquiry volumes grow and new therapy types add complexity, having a reliable Medical Information function has never mattered more. Every inquiry is triaged, documented, and routed to the right level of expertise — ensuring consistent, compliant answers regardless of who is asking or how complex the question is. Our end-to-end Medical Information offering combines expert-driven insight with scalable, technology-enabled delivery — so your stakeholders always get a clear, compliant answer. Discover our offerings ## Why does Medical Information matter? Medical Information plays a critical role in ensuring patient safety, maintaining regulatory compliance, and building trust with healthcare professionals and the public. ### Supports safe product use Clear, scientifically accurate information helps healthcare providers and patients use medications correctly, minimizing the risk of misuse or adverse reactions. ### Ensures regulatory compliance Robust medical information systems help meet local and international requirements, protecting your organization from compliance risks. ### Builds trust and credibility Timely, transparent responses to medical inquiries foster confidence among healthcare professionals, patients, and stakeholders. ### Enhances pharmacovigilance Effective medical information teams contribute to early detection of safety signals and facilitate proper adverse event reporting. ### Improves patient experience Clear, compassionate, and personalized support empowers patients throughout their treatment journey — building trust, improving adherence, and ensuring they feel supported every step of the way. ## What we offer A complete Medical Information service — every inquiry captured, scientifically verified, and answered with approved content: ### Inquiry Handling Centralized handling of medical inquiries from HCPs, patients, and partners via phone, email, and web. Every inquiry is documented, scientifically verified, and answered with approved content — ensuring compliant AE/complaint triage and audit-ready records. ### Scientific Literature Review Comprehensive monitoring of 600+ global and local medical journals to identify safety data, clinical findings, and product updates. Structured searches with validated terms and validated summaries supporting PV, medical information, and regulatory reporting. ### Product Support Programs Specialized, tailored programs for complex therapies — guiding patients through correct product use with structured education, guided instructions, and consistent messaging, while capturing safety data and coordinating with PV/QA to enhance adherence, safety, and compliance. ### Multilingual Contact Center Dedicated phone, email, and digital support channels staffed by trained professionals, providing consistent, compliant medical information across markets with full European coverage. ### AE & Product Complaint Triage Adverse events and product complaints are identified, documented, and escalated to the appropriate pharmacovigilance or quality teams — with direct handover ensuring nothing falls through the cracks. ### Medical Writing & Knowledge Management Maintenance of the approved response library, FAQs, and product-specific documentation, with change-controlled updates to keep every answer accurate and current. [Get in touch](https://qbdgroup.com/en/contact) ## How we manage the medical information request Every inquiry is triaged, documented, and routed to the right level of expertise — ensuring consistent, compliant answers regardless of who is asking or how complex the question is. Every request is captured, scientifically verified, and answered with approved content — with a direct, validated handover to PV, QA, or Regulatory Affairs whenever needed. 1 #### Level 1 — Direct Answers For patients, consumers and HCPs. Covers FAQs, SmPC and leaflet content, product handling, dosage, posology, storage, stability, and interactions. 1+ #### Level 1 — Advanced Non-off-label queries requiring deeper coordination: PV intake, quality complaints, composition and formulation, public communication statements, counterfeits, parallel imports, variations, SmPC updates, recalls, and supply shortages. 2 #### Level 2 — Medical Enquiries For HCPs, covering off-label and scientific queries: ad hoc literature searches, scientific article sharing, off-label information reports, critical scientific reading, and quality complaints involving sample handling. [Get in touch](https://qbdgroup.com/en/contact) ## Integrated by Design ### Medical Information + Pharmacovigilance One Integrated Conversation Medical Information doesn't operate in isolation — and neither should your provider. By combining Regulatory Affairs, Pharmacovigilance, QA, and Clinical expertise under one roof, QbD Group ensures unified communication, consistent content, and compliant responses across every function. Every adverse event or product complaint identified through an inquiry is seamlessly handed over to our Pharmacovigilance team — closing the loop between medical information and patient safety. [Explore our Pharmacovigilance services](https://qbdgroup.com/en/services/pharmacovigilance) ### Technology with Expert Oversight We use advanced technology, including AI-supported tools, to streamline inquiry management and accelerate response times — always with our medical experts reviewing and validating the outcome before it reaches a patient or healthcare professional. Technology helps us work faster; our people ensure it's always right. [Get in touch](https://qbdgroup.com/en/contact) ## Specialized Support Across All Products and Markets Whatever your product portfolio, our team has the scientific depth to support it. ### Pharma & Biotech Chemical (small molecules), Biologicals (large molecules — vaccines, monoclonal antibodies, protein-based therapy), Advanced Therapies (cell therapy, gene therapy, tissue-engineered therapy) ### MedTech Medical Devices (implantables, digital health, and all other devices), In Vitro Diagnostics (all IVD classes, companion diagnostics) Why QbD Group ## Your trusted partner By combining Regulatory Affairs, Pharmacovigilance, QA, and Clinical expertise under one roof, we deliver unified communication and compliant responses across every function: Strong governance & continuous oversight end-to-end management with clear governance, performance monitoring, and QA review guaranteeing stability, traceability, and inspection readiness. Scalability experts flexible, multilingual teams and scalable delivery models that grow with your portfolio, manage seasonal peaks, and ensure continuous service availability. International reach & multilingual delivery full European coverage with teams aligned to local regulations and cultural expectations. Integrated pharma capabilities Regulatory Affairs, PV, QA, and Clinical expertise under one roof for unified communication across functions. Broad therapeutic coverage support across Pharma & Biotech (small molecules, biologicals, advanced therapies) and MedTech (medical devices and IVDs). By the numbers 20,000+ inquiries handled yearly, 600+ medical journals monitored, 20+ qualified Medical Information professionals (physicians, pharmacists, life sciences graduates). ## Let's talk Pharmacovigilance From QPPV services to signal management, our safety experts are ready to support your pharmacovigilance needs. Contact us --- Source: https://qbdgroup.com/en/services/pharmacovigilance/comprehensive-medical-information-services — © QbD Group. Quote freely with attribution and a link back.